Returns & Exchanges
Lotte Duty Free is committed to providing a seamless shopping experience for international travelers, allowing returns and exchanges for items that meet our customs and duty-free regulation criteria. Customers can request a return for unused and unopened products within 15 days of pick-up, provided all original packaging and duty-free seals remain intact.
Initiate Return Request
Log in to your Lotte Duty Free account and navigate to your order history to submit a return request or contact our customer service center with your passport and order details.
Verification of Eligibility
Our team will review your request to ensure it complies with international customs laws and our 15-day return window for unopened merchandise.
Product Inspection
Return the item to a designated Lotte Duty Free counter or via authorized shipping; our specialists will inspect the product to confirm the original duty-free seals are unbroken.
Refund Processing
Once the inspection is successful, your refund will be processed back to the original payment method, excluding any applicable customs duties or non-refundable service fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing